Support
Write to info@bitalloc.com. We answer every message.
Common questions
Snimka shows only some of my photos
You granted access to a selection. On Android, open the system Settings, Apps, Snimka, Permissions, Photos and videos, and choose "Allow all". On iPhone, Settings, Snimka, Photos, "Full Access". Snimka also offers this from its own settings.
Where did an edited photo go?
Every edit is saved as a new copy next to the original, on the same day, unless you chose "Save over original" in the editor. The original is never touched otherwise.
I deleted something by mistake
On Android, open the Trash collection: items stay there for 30 days before the system removes them, and "Restore" puts them back where they were. On iPhone, deleted items go to Recently Deleted in the Photos app for 30 days; restore them from there.
The Locked collection will not open
It uses the fingerprint or face enrolled in your phone. With no biometrics enrolled, the system cannot unlock it; enrol one in your phone's settings first.
Who else can see my Locked photos?
Locked keeps photos out of Snimka's grid, albums and search. The files themselves stay where they are in your phone's library, so other apps with photo access, including the phone's own gallery, can still show them.
Does Snimka upload my photos anywhere?
Not to us. Your photos and videos stay with you: on your phone and, if you set up Snimka Pro's backup, on your own NAS or computer. There is no account and no server of ours. When you open the details of a photo that has a location, only its coordinates go to your phone's location service to show the place name. See the privacy policy.
Snimka Pro and restoring a purchase
Applies to versions that offer Snimka Pro. A purchase made on another phone comes back with "Restore purchases" in Settings. Details are in the terms of use.
Cancelling a subscription
In your App Store or Google Play subscription settings. Snimka Pro stays active until the end of the period you paid for. Refunds are requested from the store, under its policy.
Download
Snimka is on Google Play and the App Store, free to download. Snimka Pro is an optional in-app purchase, from €0.99 a month.